Pleafs FAQ
Service
Q: How can I contact Pleafs?
A: Send a message to anna@pleafs.com or complete thecontact page.
Q: What are the shipping costs?
A: At Pleafs we offer free shipping on all our products.
Q: What is the expected delivery time of my wireless heating pad?
A: Ordered before 11:59 PM = delivered tomorrow, Sunday to Friday.For Belgium the delivery time is 1 to 2 days.
Q: Can I change or cancel my order after I have placed it?
A: Please contact ourcustomer service teamas soon as possible if you would like to make any changes to your order.Depending on the processing status, we may try to make the changes.
Q: What should I do if I receive a defective or damaged product?
A: Please contact ourcustomer serviceimmediately and provide us with photos of the defect or damage.We will do our best to resolve the problem as quickly as possible.
Q: How can I return a product and what are the details of the returns process?
A: If you are considering returning a product, please contact ourcustomer service teamfor detailed instructions on the returns process.Out of respect for the environment, we want to be transparent and inform that return costs are borne by the customer.We strive to make returns as efficient as possible and are ready to assist you with any questions about returns, shipping costs or other related matters.
Products
Q: Are there instructional videos available for using the wireless heating pad?
A:Are there instructional videos available for using the wireless heating pad?
Q: How does the wireless heating pad work?
A: Our cordless heating pad uses rechargeable batteries and advanced heating elements.You simply charge the pillow, turn it on and enjoy the comfortable warmth it provides.The wireless function ensures that you can use the pillow anywhere without the hassle of cables.
Q: How long does the heating pad stay warm?
A: The duration of heat varies depending on settings and environmental factors.Overall, our heating pad provides up to 5 hours of warmth, giving you plenty of time to relax.
Q: Is the heating pad washable?
A: Yes, the outer cover of the heating pad is removable and washable according to the instructions on the care label.Be careful not to wet or wash the electronic components.
Q: What is the size of the heating surface of the wireless heating pad?
A: The heating surface of our cordless heating pad is designed to cover a wide area, giving you a comfortable heating
experience.The exact dimensions of the heating surface are 25x25cm.This ensures that the pillow effectively spreads heat over the targeted body part for optimal relaxation.
Q: What should I do if there is a problem with my heating pad?
A: If you encounter any problems, please contact ourcustomer serviceimmediately .To avoid damage, do not attempt to repair the cushion yourself.
Q: Is the heating pad safe to use?
A: Yes, our heating pad is designed with safety in mind and is safe to use.The pillow has automatic time out switches and double overheating protection.
Q: Can I adjust the temperature of the heating pad?
A: Yes, our cordless heating pad has multiple heat settings so you can adjust the temperature to your personal preference and comfort level.
Purchase and Warranty
Q: Where can I buy the wireless heating pad?
A: Our wireless heating pad is available on our official website and at selected outlets.Check our website for a list of authorized retailers.
Q: What is the warranty period of the heating pad?
A: We offer a 2-year warranty on our heating pad.Please refer to the warranty terms for further details and instructions on how to make a warranty claim.
Q: Are spare parts available for the heating pad?
A: Yes, we provide spare parts in case a component needs to be replaced.Please contact ourcustomer servicefor more information.